© 2015 Diamond Concierge Service ®.  All Rights Reserved.

Established Since 1981

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Trust Us. She Will Appreciate The Video You Make.

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Listed with the Jewelers Board of Trade & Jewelers of America

Customer reviews on Google Shopping and Shopper Approved

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Schedule a call below, tell us about the jewelry you want on the next page, and get started by speaking to your personal concierge.

FEATURED IN:

FAQs

What is the purpose of the first call?
We'll ask you detailed questions to learn about the jewelry you want. This helps us to curate the best options from our network of vendors.

Do I have to wear Google Glass myself and make a video? Can't I just buy jewelry?
Although you don't to make a video, our schedule is nearly fully booked with clients who want a video. We often get cancellations and you can contact us to be put on a waitlist.

Which days and hours are you available to film a video with Google Glass?
By appointment only, 9 a.m. - 6 p.m.  EST, Monday - Friday. We would need at least 24 hours notice in order to curate the jewelry options from vendors for the appointment. 

Do I have to come to New York to record a Google Glass video myself?
No, we can record a video with Google Glass for you.

What if I don't like the jewelry options you found?
We'll keep searching until we find exactly what you want. 74% of our clients make purchase after the first search and 18% purchase after the second search.

What if I don't know how to use Google Glass?
Don't worry, it only takes a few minutes to learn and you will be escorted by a member of our staff througout the experience. 

Is there an additional fee for the video?
No, we produce the video at no additional cost.

What exactly happens during the appointment in New York?
Prior to the appointment, we curate the best jewelry options from vendors in New York's Diamond District, one of the world's largest jewelry manufacturing centers. We schedule vendor appointments for a typical 3-step process: loose stone vendor, jewelry caster, and jewelry polisher. You will be escorted behind the scenes upstairs in the Diamond District, to make your own jewelry piece.

Return policy
Items may be returned for a refund or exchange within 14 days of receiving the item. Item's shipped to us for return after 14 days will not be accepted or signed for, and will be retunred to sender. Custom manufactured or engraved jewelry cannot be returned. Diamonds or jewelry showing signs of wear or those that have been altered, resized, chipped, or damaged in any way will not be accepted for return.

Refunds
Refunds will be processed within 1-2 business days of receiving a return. Credit or debit card payments and authorizations will be refunded to your card. Bank wire or bank check payments will be refunded via check by US Postal service certified mail. Paypal payments will be refunded via Paypal. Refund amounts will be the full purchase price. Refund amounts will be the full purchase price.

How to ship returns?
We will provide you a free insured Fedex or UPS shipping label to print at home. Ship with a double box: smaller box inside a large one. Do you use an envelope. You must hand the package to a Fedex or UPS employee to scan, and receipt a receipt. Do not drop the package in a shipping bin, as this will void the warranty. If the package is lost, you must present the receipt as proof of drop off in order to receive a refund from the insurance company.

Return address and RMA number
Contact us to request an RMA number and the correct return address, since the address will vary depending on the location of the jewelrly supplier. Do not ship anything to the return address on the original package. We cannot accept returns without an RMA number.

Lost or damaged returns
If the return package is lost or damaged, we must verify that the customer followed the procedures for returns and make sure the insurance company will provide a payment. If you did not following the procedures correctly, the insurance company may not refund your payment. Diamonds and jewelry will be inspected for damage or signs of use. A damaged or used item is not eligible for return or refund, and will be shipped back to the customer.

How can I preview your jewelry options before I pay?
You can live video chat, or preview in person in one of our 2000 global partner offices, partner jewelry stores. If you want to preview at home, you can leave a credit card for authorization/hold only - your card will be charged only if you decide to keep it.

Do you price match competitors?
Yes, we can usually price match most competitors only if you provide us competitor pricing before we search global jewelry vendors. We can not price match after we already performed our service, due to the labor costs involved.

Are your prices negotiable?
Yes, you can negotiate prices before we search global jewelry vendors, so that we know your price expectations before we start.  If you are not satisfied with the prices in our search results, we will search again to find jewelry in your budget. 

Sales tax
There is no sales tax for any items shipped outside of New York State. Items picked up in one of our New York locations are subject to a 8.875% sales tax.

How can I pay with a credit or debit card?
Phone: Call 866 OPT DIAMOND (678 3426) or 212 764 9193
Paypal: If you do not wish to provide us your credit card information. Paypal will guarantee your purchase with Paypal Buyer protection.
In person: Swipe your credit card during private office appointments.


Do you accept bank wire transfers?
Contact us to receive our bank wire information via email

Can I pay with a check or money orders?
• We accept certified bank checks only (we do not accept personal checks), or USPS money orders
• Make checks payable to Diamond Concierge Service.
• Mail payments with a tracking number (do not use a stamp) to:
Concierge Service
37 West 47th Street, Suite 600
New York, NY 10036


Do you offer financing?
Finance part or all of your payment through Paypal Buyer Credit, some financing plans are interest free.

Free shipping
We offer free overnight or 2 day standard shipping on all orders.


Shipping companies
We ship most items via Fedex, UPS, or the US Postal Service. For items valued over $100,000, we ship via Malca Amit armed courier. You will receive an email with the shipping company tracking number and estimated arrival time. Contact us if you require a specific shipping courier.


Signature required
Your signature is required to sign and accept all packages. If you paid with credit card, debit card, or Paypal, we can only ship to the cardholder of the account: the name on the card must match the name on the signature. If you will not be at your shipping address to sign for the package, we can arrange for a pick up at your nearest Fedex or UPS location.


Alternative shipping address
If you paid with Paypal, credit card, or debit card we can only ship to the billing address registered on your account. If you require an alternative shipping address, you must add the new address to your Paypal or card account. Then please provide us your credit card bank’s telephone number for verification.

Morning or Saturday Delivery
You can request 8 a.m. or 10:30 a.m. weekday delivery, as well as Saturday delivery for an additional fee. The fee amount varies depending on the value of your item, contact us prior to placing your order for fee estimates.


Packaging
Loose diamonds are packaged in an attractive gift box that allows for presentation of the diamond without a ring. Rings and finished jewelry are presented in an cherry wood lacquered gift box


Gift orders
If your item is being shipped to another address as a gift, please read our address verfication policy above. If you require us not to include a printed receipt with a price in the package, please inform us in advance to email you the receipt.


International shipping
Shipping costs will vary depending on your location. Customers must pay customs duties to receive your item. If an item is returned due to non-payment of custom’s duties, we will charge the customer all shipping fees for the returned item. Please contact us prior to ordering for estimates of shipping an customs fees.

 

Custom manufactured jewelry
All custom work is created to match a photograph or computer rendering image provided. If the actual jewelry received differs from the approved image, we will make any necessary adjustments at no additional cost. If you would like to make changes to the design, additional fees will apply. Jewelry that contains small loose stones may fall out due to normal wear and tear over time. We pay for the cost to fix or replace fallen stones within three months of delivery.


Clarity enhanced diamonds
Diamonds purchased that are clarity enhanced may have received a filling treatment. It is extremely rare for this treatment to be damaged or removed. We provided a lifetime warranty to fix or re-fill any treatment if necessary at no cost. Clarity enhanced diamonds that are filled cannot be placed in extreme heat or acid cleaning treatment. If you give a clarity enhanced diamond to a jeweler to set in jewelry or clean, you must disclose it is clarity enhanced so it will be handled properly. Failure to disclose treatment to a jeweler will invalidate the warranty if the treatment is damaged. Diamond Concierge Service will fix or re-fill your diamond in such cases for a fee.

 

RETURNS

PAYMENT

WARRANTY

SHIPPING

SECURITY

Custom manufactured jewelry
All custom work is created to match a photograph or computer rendering image provided. If the actual jewelry received differs from the approved image, we will make any necessary adjustments at no additional cost. If you would like to make changes to the design, additional fees will apply. Jewelry that contains small loose stones may fall out due to normal wear and tear over time. We pay for the cost to fix or replace fallen stones within three months of delivery.


Clarity enhanced diamonds
Diamonds purchased that are clarity enhanced may have received a filling treatment. It is extremely rare for this treatment to be damaged or removed. We provided a lifetime warranty to fix or re-fill any treatment if necessary at no cost. Clarity enhanced diamonds that are filled cannot be placed in extreme heat or acid cleaning treatment. If you give a clarity enhanced diamond to a jeweler to set in jewelry or clean, you must disclose it is clarity enhanced so it will be handled properly. Failure to disclose treatment to a jeweler will invalidate the warranty if the treatment is damaged. Diamond Concierge Service will fix or re-fill your diamond in such cases for a fee.


Secure credit card processing
All credit or debit cards are processed with Paypal or Authorize.net, two of the world’s most recognized payment processors.


Paypal
All your financial information (like your credit card number) is securely stored and encrypted on Paypal’s so you don’t need to share your financial information with the seller. In addition, your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists. Their mission is to identify suspicious activity and help protect you from fraudulent transactions. If an eligible item that you’ve purchased online doesn’t arrive, or doesn’t match the seller’s description, our Purchase Protection will reimburse you for the full purchase price of the item plus shipping costs.


Authorize.net
Since 1996, Authorize.Net has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. They employ security standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate.
 

Jewelry trade membership:
Jewelers Board of Trade
Diamond Concierge Service is listed with the Jewelers Board of Trade as a retail jewelry company. Members include manufacturers, wholesalers and other suppliers of jewelry or related products. These suppliers are interested in assessing their accounts’ credit status before taking orders as well as monitoring their status while receivables are outstanding. Diamond Concierge Service maintains a high credit rating on our JBT listing.


Jewelers of America
Diamond Concierge Service is a vetted member of Jewelers of America, the national trade association for businesses serving the fine jewelry retail marketplace. Its primary purpose is to promote consumer confidence in the jewelry industry.

Ron, Bruces son, joined in 2002 and brought the company online. 

Over the past 13 years, Ron mapped out the entire suppy chain for loose diamonds, segmented by product niche.  His sourcing technique is unparraled in the jewelry industry. Ron curates the best diamond options from global vendors, saving clients a ton of time.

RON KHORDI
DIAMOND EXPERT

Michelle previously worked for a color diamond manufacturer overseas, bringing with her her relationships needed with fancy color diamond dealers to curate the right diamonds.

With our video chat technology, Michelle can show you the subtle differences in fancy color diamonds.

MICHELLE GAUTHIER
COLOR DIAMOND EXPERT

Ron, Bruces son, joined in 2002 and brought the company online. 

Over the past 13 years, Ron mapped out the entire suppy chain for loose diamonds, segmented by product niche.  His sourcing technique is unparraled in the jewelry industry. Ron curates the best diamond options from global vendors, saving clients a ton of time.

BRUCE KHORDI
JEWELRY MANUFACTURING

Bruce founded the company in 1981, manufacturing jewelry in New York and traveling to boutique stores across the U.S.

With over three decades of custom jewelry manufacturing experience, Bruce will create any design you desire. You'll see a CAD computer rendering for your approval before we 3D print a wax model.

Sam's experience as a gem buyer in Africa gave him not only a passion for rubies, sapphires, and emeralds, but also a network of dealers straight from the source. 

With our video chat technology, you'll see vibrant color shades on your computer or smartphone to help you make the right decision. 

SAM FOWLER
COLOR STONE EXPERT

Roshan's family has been diamond cutters in Mumbai for over 2 decades. He travels to India bi-monthly sourceing our diamond meleee.

If you are looking for high quality GIA diamonds, you must source them from Indian cutters. That's what we do.

Roshan Gupta
India Buyer

KAREN SNYDER
BRAND NAME JEWELRY

Karen worked for several major jewelry brands and is always following the latest design trends. 

Little known to the public, there is a vibrant market for second-hand, mint condition brand name jewelry. Through our network ofdealers, Karen will curate exclusive pieces you can't find anywhere else. 

NISAN ARIELI
ISRAEL BUYER

Nisan has been a diamond broker in Ramat Gan's Boursa for over 15 years. Everyone knows him, meaning he knows where to go for any diamond request.  

You can live video chat with Nisan direclty in Israel diamond manufacturing offices, straight from the source.

Meet Your Personal Concierges

Susan grew up with a family in the antique jewelry business, When her father retired, she brought with her the passion for rare antique pieces. 

Through our network of global antique dealers, Michelle will curate exclusive pieces you can't find anywhere else. 

SUSAN RICE
ANTIQUE JEWELRY

Our StoryFAQsPressReturnsCareersTerms Of UsePrivacy Policy

What's The Story Of Your Jewelry?

Make your own jewelry in New York's Diamond District,
while f
ilming a shareable video of the experience with Google Glass

Your Goal: Make Her Feel Special

Discovering different cushion cuts

"I knew she wanted a cushion shaped diamond, but I didn't know there were different faceting styles.  Diamond Concierge Service sourced 3 identical diamonds that different only in faceting style - no one does that."

Client

CHRIS DASCON

"Crushed ice" look                Old mine faceting                    Traditional faceting

Custom manufactured
wedding ring

"We wanted an antique reproduction wedding band inspired by an expensive designer, yet customized the look with sapphire accents. Diamond Concierge Service drew a CAD rendering of the design, 3-D printed a wax model, and hand picked the sapphire accents.  We loved it. "

JUSTIN & AMANDA FOUX

Custom manufactured antique style wedding ring with sapphire accents

Client

Ariel's hard to find antique engagement ring

"I knew the ring style and "golden" color diamond I wanted, but I didn't have time to find such a rare item. Diamond Concierge Service found an identical antique ring with a sapphire, and swapped it with a hand-picked brown-yellow diamond with the exact color of my dreams."

ARIEL SPANIER

Client

1.09 carat fancy brownish-yellow oval diamond, GIA certified.
Set in an original Georgian period antique engagement ring.

We are here to help out clients find their dream jewelry, with no compromise. And save a ton of time.

Client Case Studies

"Diamond Concierge Service uses Glass to video chat ... and film the gems Khordi finds for his clients. 'That’s a good enterprise case,' murmured a Google spokeswoman in response."

We Found The One Man Who Thinks Google Glass' Look Can Work To His Advantage

"Diamond Concierge Service pioneers live video streaming with Google Glass to sell jewelry from vendor booths inside trade shows during the JA New York Jewelry Show, "

Jewelry Retailer Adapts Google Glass Live Video to Connect Vendor and Consumer at Trade Shows

Diamond Concierge Service founder Ron Khordi will wear Google Glass at the show vendor's booth to broadcast live video of their products to a customer's smartphone. Jewelry trade shows, previously accessible only to industry members, are transformed into the world's largest jewelry store for any consumer via Google Glass' live video streaming capabilities.
 

Investing in diamonds . . . "can be intimidating for novice diamond purchasers . . . To learn more about the diamond industry and find out what buyers need to know, we contacted Diamond Concierge Service."

Diamonds: An Investor's Best Friend?

"The process is much like working with a real-estate agent who . . . has access to the exclusive properties, you need a really good agent to find your dream home. Diamond Concierge Service is exactly that – an agent with 30 years of contacts . . . who will find your perfect diamond."

How To Find The Perfect Diamond

"Based in New York’s famed Diamond District, Diamond Concierge Service is a company that any man looking to propose or any woman looking to upgrade her diamond should explore."

Secrets To Sourcing The Perfect Diamond

 

WATCH THE VIDEO

She will enjoy your jewelry gift because it makes her feel special. So how can you set yourself apart?

Personalized Gift

Honestly, which would she prefer? Jewelry you bought from someone that bought it from someone? Or jewelry you personally made for her?

She'll Appreciate Your Effort

By being there to hand pick the stones and oversee the manufacturing, she'll appreciate the effort more than the jewelry.

Create A Shareable Video

Woman love to share their jewelry with friends and family. Make her friends jealous when they see how you personally made her jewelry.

How It Works

Schedule a call

Fill our online form to tell us about the jewelry gift you want, then schedule a call to speak to your personal concierge.

Come to 47th Street

We'll escort you behind the scenes in the Diamond District to choose your own diamonds from wholesalers and visit jewelry making workshops.

Make a video with Google Glass

You wear Google Glass to film the experience, so she sees a video of you personally making the jewelry gift for her.

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